Shipping & returns

Right of Cancellation

When you make a purchase directly via the Website, you have a 14-day right of cancellation calculated from the date you receive the product. If you want to exercise the right of cancellation you must notify us thereof before expiry of the time limit for exercising the right of cancellation. This right does not apply to custom sizes and special orders including bespoke pieces.

The period during which you may exercise your right of cancellation starts on the day you receive the product. If the 14-day period expires on a holiday, 24 December (Christmas Eve) or 31 December (New Year’s Eve), the period is extended to expire on the following weekday, unless otherwise stated. Example:

If the product is received on 1 June, the last day on which the right of cancellation may be exercised will be 15 June. The time limit has been observed if you send your notification on exercise of your right of cancellation before expiry of the time limit. You may exercise your right of cancellation without stating any specific reason and by communicating your decision to us by ordinary letter or by email.

You may also use the below standard cancellation form if you want to cancel your purchase. We update the return form on an ongoing basis to ensure that it is always in accordance with applicable provisions.

Standard Cancellation Form

(complete and return this form only if you wish to exercise your right of cancellation)

To Ragnar Ure og Juveler, Jernbanegade 3, 5000 Odense, Denmark, e-mail: info@ragnar.dk

I hereby give notice that I want to exercise my right of cancellation in connection with the purchase agreement for the following goods:

Order number:__________________

Ordered on __/__/__ / and received on __/__/__

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper) ______________________

Date ______________________

Please communicate your decision on cancellation by sending an email to the following address:

Ragnar Ure og Juveler
Jernbanegade 3
5000 Odense
Denmark

Email: info@ragnar.dk

If you exercise your right of cancellation, you must subsequently return the product to us. You must return the product without unnecessary delay and no later than 14 days after notifying us that you want to cancel the purchase. However, we do not accept delivery of products returned COD or sent without postage.

The product in question may be returned to us at the same address as that stated above.

Documentation may be demanded proving that the product was sent prior to expiry of the time limit. If the product is to be sent, it must be packaged in a responsible manner. You have the risk of the product during transportation and are responsible for ensuring that the package/product arrives undamaged.Consequently, you should save postal receipts and any track and trace number.

Furthermore, we encourage you to enclose a copy of the order confirmation or other documentation of your purchase and to return the product in its original packaging.

You are liable for the expenses incidental to returning a product when you cancel the purchase.

Products must be returned in a good and undamaged condition. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product.

You may thus lose the right in full or in part to have the purchase price refunded. We will estimate the value on the basis of a specific assessment of the returned product.

If you decide to withdraw from the contract in accordance with the above, we will refund the purchase price together with the original freight costs (however, not any additional costs incurred as a consequence of you opting for a type of delivery other than the least expensive type of standard delivery) less any loss of value.

Payment for the product will be refunded as soon as possible and in any event no later than 14 days after we have received your notification on cancellation. However, we reserve the right to withhold such refund until we have received the product(s) for inspection or until you have supplied evidence of having returned the product, whichever is the earliest.

The amount will always be refunded to the same means of payment which you used to make the purchase. If e.g. you have paid using a payment or credit card, the amount will be refunded to the card you used making the purchase.